Refund policy

As all our products are personalised we do not offer refunds or exchanges on custom items that are not incorrect or defective.

It is our number one priority to make sure you are 100% happy with your order, if your item arrives incorrect or damaged please let us know and we will send out a replacement asap.

If you made a mistake with your personalisation we're happy to send you a corrected item at a small charge to cover the cost of materials and shipping.

In the event of a lost item we will send a replacement at no charge to you (UK orders must allow 10 business days and International orders must allow 30 business days, after which an item would be classed as lost).